A conversational platform is a type of artificial intelligence technology that allows people to interact with computers in a way that mimics human conversation.
Businesses integrate these platforms into their website, social media, SMS marketing, and other messaging functionality.
A “conversational platform” refers to a software system that allows users to interact with computers through natural language, essentially simulating a human conversation using technologies like artificial intelligence (AI), enabling users to ask questions and receive responses in a way that feels like talking to a person, often through chatbots or virtual assistants; essentially, it’s a platform designed to facilitate human-like conversations with machines.
Key points about conversational platforms:
- Function:They utilize natural language processing (NLP) and machine learning to understand the meaning and context of user input, allowing them to respond appropriately and engage in meaningful conversations.
- Applications:Commonly used in customer service to answer questions, assist with tasks, and provide support through chat interfaces or voice assistants.
- Examples:Popular conversational platforms include platforms like Siri, Alexa, Google Assistant, and chatbots on websites.
