Possible fraud, unrecognized consumption, unrecognized charges in the account, and unrecognized electronic transfer were the main complaints of the people of Campeche to the National Commission for the Protection and Defense of Users of Financial Services (Comisión Nacional para la Protección y Defensa de los Usuarios de Servicios Financieros CONDUSEF), which from January to July of this year has already provided assistance to 1,494 citizens and recovered 5.5 million pesos in favor of those affected.
Despite the above, the 1,494 complaints filed by citizens barely represented 1.0 percent of the total number of services to people in the country, where there is a cumulative total of more than one million services to users of financial services.
According to information provided to Por Esto!, in the state, the municipality of Campeche was the one that registered the highest number of complaints, with 62.7 percent of the total, that is; more than 800 complaints or claims promoted by citizens were registered in the capital region.
The National Commission for the Protection and Defense of Users of Financial Services (CONDUSEF) is a decentralized agency of the Mexican government attached to the Ministry of Finance and Public Credit that functions as an advocate for users of any type of financial services.
Regarding the main complaints, most of these were directed to highly recognized financial institutions, some of which were little known, including Bancomer, Trans Unión de México (Credit Bureau), Círculo de Crédito, Banco Azteca, as well as Banamex.
Regarding the comparisons between last year and the current period, he highlighted that the complaints registered in Campeche from January to July 2024, 1,494; represent an increase of 5.4 percent compared to the same period in 2023, when there were 1,417 cases.
It should be remembered that the main complaints registered 246 cases of attention for possible traditional fraud, 116 for possible virtual fraud, as well as 11 cases of attention for identity theft.
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